FAQ

    Frequently asked questions!

  1. Do you have a sizing chart?
  2. Is the leather you use for your soft sole shoes eco friendly?
  3. What are your payment options?
  4. How do I know which size baby shoes to buy?
  5. How do I look after my Softies baby shoes?
  6. What is your postage rate?
  7. Do you sell wholesale?
  8. What is your exchange and return policy?
  9. Can I exchange the size if the shoes do not fit?
  10. How long are the gift vouchers valid for?
  11. How do I create a new password?
  12. What Countries do you ship to? 
  13. Do i have to have an account to shop at Softies?
  14. I can't reset my password, can you do it for me?
  15. I can't see the "State" part of the address, it is missing!

 

Awnsers

1.  Do you have sizing charts?

A  Yes click this link: Softies sizing charts

2.  Is the leather you use for your soft sole shoes eco friendly?

A  Yes we meet the world standard, and only use lead free leathers in our shoes.

3.  What are your payment options?

A  We accept Mastercard and Visa. We also have PayPal Express for a very quick checkout. Direct Bank deposit is also available.

4.  How do I know which size baby shoes to buy?

A  You will find all the info here: How to choose the right size shoes

5.  How do I look after my Softies baby shoes?

A  To keep your shoes clean simply wipe them down with a damp cloth. 

6What is your postage rate?

A  We charge a flat rate of $6.95 for each order regardless of size and purchases over $60.00 are FREE. We also offer registered post for $9.95 or express post for $10.95. For International postage we charge a flat rate $9.95 per order regardless of size.

7.  Do you sell wholesale?

A  Yes, we do sell wholesale. Just write to us on the wholesale page for more details.

8.  What is your exchange and return policy?

A  Please see our customer care page for exchanges and returns.

9.  Can I exchange the size if the shoes do not fit?

A  Yes that is no problem. Just write to us from the contact us page and we will arrange that for you.

10. How long are the gift vouchers valid for?

A  Gift certificates are valid for 6 months.

11How do I create a new password?

A  If you need to retrieve your password simply click the "i forgot my password button" when logging in and a new one will be sent to your e-mail account. You can also change your password to something you would choose under "manage my account" once you are logged in.

12. What Countries do you ship to? 

A  United State, UK, Spain, Sweden, Norway, Denmark, Hong Kong, Singapore, New Zealand.

13. Do i have to have an account to shop at Softie?

A  No you do not have to log into your account, you can simply shop and checkout as a guest.

14. I can't reset my password, can you do it for me?

A  Yes that is no trouble, just click here! and contact us and we will reset your password for you. once you are logged in you can change your password to your own.

15I can't see the "State" part of the address, it is missing!

A Some older browsers do not support Javascript so some items might be missing. Try a different browser and you will find everything will work.

 

 

 

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